This CPD guide is designed to help DEAs understand the importance of addressing complaints, provide a clear process for handling them, and offer practical templates to assist in communication with clients.
Customer Complaints: A Guide for DEAs
£16.00
Description
Customer Complaints: A Guide for DEAs, will give you the ability to manage complaints effectively which is crucial for maintaining a professional reputation and ensuring customer satisfaction.
By the end of this guide, you will be equipped with the knowledge and tools to manage complaints confidently and professionally.
Course Content
- Introduction
- Why Complaints Matter
- Principles of an Effective Complaints Procedure
- Step-by-Step Guide to Handling Complaints
- Example Complaints Procedure
- Example Complaint Letter
- Practical Tips for Avoiding Complaints
- Resources and Further Reading
- Conclusion
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